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Knickerbrook Cars Limited

Customer Feedback
Knickerbrook Cars Limited

"A really good experience"


A really good buying experience. Straight-forward, fair and reasonable, prepared, pro-active, good communication, delivered on their promises, and friendly. All very important as I travelled far to check & collect the vehicle with a long drive home. Excellent care and attention, thank you.

Simon Scott, Brighton 11th November 2017

"Absolutely Outstanding"


I find it hard to put into words how brilliant these guys are, they put the fun back into buying a car. Totally honest people, who provide a relaxed atmosphere and cant do enough for you. And the standard of the cars they sell are absolutely outstanding. Thank you so much, and i will definately be back in the future

Lee Neil, Chorley 8th September 2017

"Help Offered was Second to None"


I travelled from London to view and buy my latest car, a Mercedes AMG 350. The service and help offered by Ben and Phil was second to none, the quality of cars are great and the after service is a breath of fresh air in this day and age! Hopefully this is the start of a long term relationship and I will be recommending this company to my friends! Good work lads keep it up!!!

Tony Elliott, Enfield 8th January 2017

"Excellent service & beautiful cars"


Very friendly and professional. Customer service is second to none, it is clear they aim to strive for customer satisfaction rather than just sales. I will definitely return here first when the time comes to replace my car.

Nicola De Asha, St.Annes. 10th November 2016

"Enjoyable and honest car purchase"


We spotted the ideal used Jaguar online at Knickerbrook cars and after an excellent friendly chat on the phone decided to travel to get it despite living almost 400 miles away near St Ives in Cornwall.

When we got there the welcome was very professional and with a warmth that made us feel like valued customers. The car had been prepared promptly, was immaculate and just as stunning as expected.

The icing on the cake came a short while later when an unexpected issue developed on the car and it was dealt with immediately under their own in house warranty, without question, and without any inconvenience to us at what was a personally difficult time.

Phil and Ben run a company that puts the customer first, something very rare these days, and we highly recommend them to any prospective customer wanting an enjoyable and honest car purchase.

Pauline and David Warren, Hayle, Cornwall 19th August 2016

"First rate experience"


Bought a lovely white Mercedes E class coupe from Knickerbrook,travelled a way to see it but it was worth it. The car was just what I wanted and I can't fault my experience with Knickerbrook. They went out of their way to make sure that everything was absolutely right with the car. Professional but friendly,very informative and thorough,I would recommend them to anyone looking for a car like mine.

Sarah Barker, Stone, Staffordshire, 25th May 2016

"Excellent Service"


Great experience with this garage, excellent stock and even better service. couldnt do enough to help, will highly recommend and go back.

Lee Batty, Wirral. 21st April 2016

"Honest and attentive"


Without question the most honest and attentive car dealership I have ever dealt with. My recently purchased c220 estate had a couple of problems but Phil and his team sorted it out in a professional no quibble manner. I have no qualms about recommending Knickerbrook to everyone and my next vehicle will be bought from them. Many thanks to all. Best wishes and success for the future.

Stephen and Sandra Smallwood, Leyland. 10th March 2016

"Great experience"


Hi Guys

I'd just like to say what a great experience it was dealing with you recently when I bought the red 318 Ci.

Your attention to detail with the car's history and condition is exemplary - apart from a few tweaks to the car's features which we discussed and, in my humble opinion, the quality of the images you add to your advertising really helps to sell your cars. I'd have no problem recommending you to anyone who's after a used car with the level of documentation and history that you provide. It really makes a difference dealing with a company that explains everything in detail, especially the V5 document transfer process. Your professionalism, openness and extremely high level of service should be used as a model - not just for the car selling trade but for any business/organisation when dealing with customers.

Thanks guys, and all the best for Xmas and the New Year!

Paul Samat, North East

"Outstanding"


I recently purchased an Audi from the guys at Knickerbrook cars, and what a fantastic buying experience it was! I had a 350 mile round trip to see the car and it was spot on. After a brew I had a look around the car; it was exactly as advertised, and I was given space to look at my own pace. Because the car had just arrived it was due a service and MOT. These were duly done, and any advisory points were rectified as promised - new discs and pads, 2 new tyres, all without hesitation.

When I collected the car the following week it was ready to go and had been well valeted. I've bought from supermarkets and main dealers before, but the quality and service from Knickerbrook cars was in a much higher league altogether. I'll be buying my next car from them, and have recommended them to several friends already.

Great job guys, thanks and keep up the great work!

Paul Newhook, Buckingham

"A Brilliant Buying Experience"


Just picked up a Mercedes C220 cdi from these guys, our second purchase this year after my daughter's Mini One in February, and once again cannot fault the experience, quality of preparation better than main dealers, and two great people to do business with. Will definitely buy our next car here...

Tom Berry, Chorley

"Vehicle Purchase from Knickerbrook Cars"


In January 2015 we bought our son his first car, a second hand red Mini One from Knickerbrook Cars. We saw the vehicle advertised on ebay and the photographs and detailed description made us want to know more about the vehicle. On telephoning the company we spoke at first to Ben and later to Phil, the two owners who could not have been more helpful. So much so that despite the fact the car was located over 180 miles from our home we decided to buy it unseen and paid a small deposit to secure it.

We arranged to collect the car the following week and on seeing it 'in the metal' it was exactly as described. Our son is now the proud owner of his delightful red Mini and we would like to thank Ben and Phil for their professional and honest approach to selling a used car. We would highly recommend Knickerbrook Cars as a first class company to deal with when buying a used car.

Mark & Tina Lewis, Gristhorpe, North Yorkshire

"Superb!"


Travelled up from Birmingham to buy my Mondeo. Knickerbook cars did not disappoint! The place looks like a good quality garage with a good range of high quality cars on the forecourt, instantly boosting confidence! Was a busy day in the office for Phil, but was made to feel welcome and offered drinks whilst we waited. The advert was very descriptive, and accurate, the car was as stunning in the metal as it was on the pictures.

6 weeks on, still enjoying the car, and the after sales service is impeccable, really made to feel like a valued customer, before, during, and after the sale! Will keep an eye on Knickerbrook for my future cars, hopefully not too soon though!

Cheers Phil and Ben.

Matthew Leach, Great Barr, Birmingham

"Excellent Customer Care"


Hi Ben & Phil,

Just a quick note to say thanks again for the outstanding service in purchasing Claire's Mini Cooper. Claire and I can't praise you guys enough for the attention to detail in preparing the car, and also the level of customer care. As you are aware this is my second purchase from you in the last six months and that in itself should speak volumes. I have mentioned in the previous feedback that you "exceeded my expectations" and once again you have delivered on your promises. You both should be very proud of the business you have built up and stick with the relaxed "non pushy" way you deal with prospective customers. The "big guys" really do have a lot to learn from smaller independent guys like yourselves. Well done and I hope you and your business prospers as a result of your work ethos.

Kind Regards

Claire & Stuart McDonald, Aberdeen

"Loves her early birthday present"


Many thanks to Knickerbrook Cars for a non pushy and extremely pleasant buying experience. My wife Lindsay loves her early birthday present as do we all. Can't recommend you guys enough. Keep up the good work and I'll be in for that brew at some point...thanks again.

Geraint Morris, Chorley, Lancashire

"Fantastic Customer Service"


I felt that I had to tell everyone about the fantastic customer service my wife and I received from Ben at Knickerbrook Cars. I travelled down from Aberdeen in the north east of Scotland, a six hour trip to purchase a car from Knickerbrook, the deal was done over the phone with him describing the car as "immaculate and in first class condition". I have changed my car approximately ten times in the last three years so I am well versed in car salesman speak and the terminology they use to describe their vehicles so was happy enough to pay the deposit and see what the vehicle was like when I arrived.

When I turned up at Knickerbrook, he met me at door with a warm smile and a firm handshake, great start I thought. He could obviously see that I was desperate to see my new purchase and had the key at hand to allow me to give the car the one over. I can honestly say that I have never, and I mean never, purchase a car from any dealer over the years in such fantastic condition. Any marks or blemishes had been painstakingly polished out and the car was indeed as described in "first class condition". Even franchised Audi dealers couldn't live up to this standard of preparation.

We proceeded inside to the sales office and was offered a coffee which I gladly accepted (he made a fantastic coffee) and then we proceeded on to the nice bit of filling out the paper work. although I am well versed in the transferring of private plates etc he kindly went through every detail and expected timescales for the transfer to take place. With all the paper work completed he then took me back out to the car to go over everything to ensure that I was happy with the vehicle and satisfied with the deal.

I am not in the habit of filling out forms or calling companies to give feedback on customer service but feel that Ben and Knickerbrook deserve real praise for exceeding my expectations. I have already informed family, friends and work colleagues about my positive buying experience and I hope Knickerbrook prosper as a result of their hard work and attention to customer service. Guys well done you really are a breath of fresh air.

Best wishes

Stuart McDonald, Aberdeen

"Top team"


MANY thanks to Phil at Knickerbrook Cars and Bodylines of Preston for a fantastic signage job on the 'new' Leyland Leader van - soon to be seen touring around the South Ribble metropolis.

Top team, top service - recommend them any day!

Keith Bradshaw, Leyland Leader

"Customer service second to none"


Hi Phil,

Just a quick note to say thank you for everything you did for us regarding our car and even holding it for us. We both love the car, and with your customer service second to none, we are going to recommend yourselves to everyone!!!!!

Thanks Again

Paul & Cathrine, Kendal